Australian Health Practitioner Regulation Agency - What you can expect from us

What you can expect from us

The Ahpra service charter (Service charter), launched in April 2022, sets the standard of service you can expect when interacting with us. It’s our commitment to you. 

The Service charter identifies five high-level principles which guide our work to meet our vision for communities to have trust and confidence in regulated health practitioners. The charter then steps out those principles in clearly articulated commitments for our interactions with you.   

Our new Service charter is an important part of our regulatory toolkit. It complements the Regulatory Principles, and Regulatory Guide and the National Scheme Strategy. We work to several overarching strategies, guides and principles which are intentionally designed to work together.

Download a PDF version of the Ahpra service charter (68.4 KB, PDF)

Ahpra service charter image

Page reviewed 11/04/2022