Ahpra portal help centre

Changes to Ahpra online service

As part of our recent system upgrade, we’ve made some changes to our online services including:

  • a new Ahpra portal for health practitioners, applicants and authorised representatives, and
  • improved security with multifactor authentication.

Explore this help centre for information, guided videos and step-by-step instructions on how to set up and use our new online services.

Have you been nominated as an authorised representative?

If you have an Ahpra account already, select ‘I have an existing Ahpra account’.

If you don’t select ‘Create a new account’

Get started with the Ahpra portal

I have an existing Ahpra account

Use this if you are registered, or used to be registered with us, OR

You have already set up your account as an authorised representative.

Log in for the first time

Create a new account

Use this if you’ve never been registered with Ahpra/National Board, OR

You have been nominated as an authorised representative and don't have an account.

Create a new account

Set up multifactor authentication

To set up multifactor authentication, you need to link an authenticator app. You’ll use the 6-digit code generated by the app every time you log in. The app will generate a new code after 30 seconds.

Learn how to set up multifactor authentication

Ahpra portal services

Explore the features of your Ahpra portal.

Health practitioners

Authorised representatives

Troubleshooting tips

Read our troubleshooting tips to find fixes to common issues accessing the Ahpra portal.

Find help

System requirements

If you’re having technical issues, check out our system requirements for using the Ahpra website or portal.

Read our system requirements

Help and support 

Our call centre can get busy sometimes. If you’re having trouble moving to or setting up your Ahpra portal, we recommend:

  • using our how to guides,
  • reading through our troubleshooting tips and
  • using the chatbot in the bottom right-hand corner of our portal login page

There are times you are going to need our customer service team’s help. Get in touch if you: 

  • are stuck after following the steps and how-to videos
  • can’t reset your password
  • have deleted the authenticator app linked to your Ahpra portal
  • can’t update your email as you don’t have access to the email registered with us
  • can’t log in using the email you’re trying with
  • can’t remember the email you log in with, or
  • can’t see the renewal alert when you log in to your Ahpra portal when the renewal campaign has started.