Contact us

In this section:

Frequently Asked Questions
Make a web enquiry 
Call us
Translating and Interpreting service
Make a complaint about a health practitioner 
Make a complaint about Ahpra 
Media contact
Engaging with us
Social media
Visit us
Ahpra Offices

Frequently asked questions

• How long will it take to finalise my application?
• I'm a new graduate of an approved program, how do I check the status of my online application?
• How do I reset my password?
• How do I request or download a Certificate of Registration?
• How do I request a Certificate of Registration Status?
• Has Ahpra received my renewal application?

For general enquiries and registration enquiries you can submit a query using our web enquiry form or call us (see below).

Make a web enquiry

Use the web enquiry form.

Call us

Within Australia

For all enquiries, call our Customer Service team on 1300 419 495. Opening hours: Monday to Friday 9:00am – 5:00pm (local time where you're calling from).

From outside Australia

If you are calling our Customer Service team from outside Australia, phone +61 3 9285 3010. Opening hours: Monday to Friday 9:00am – 5:00pm (AEDT). 

Translating and Interpreting Service

If you are a non-English speaker or find it easier to speak in your own language you can use the Translating and Interpreting Service to speak to someone at Ahpra. It’s free for you to use this service, just call TIS National on 131 450 and ask them to call Ahpra on 1300 419 495.

You can also visit the TIS National website for translated information about the service TIS National provides.

National Relay Service

Ahpra welcomes calls through the National Relay Service (NRS) if you are deaf, have a hearing impairment and/or have a speech impairment. Choose your access option and provide our phone number (1300 419 495) when asked by the relay officer.

Make a complaint about a health practitioner

Do you have a concern or complaint about a health practitioner? Anyone can make a complaint about a health practitioner’s health, conduct, or performance. In the National Registration and Accreditation Scheme, we call a complaint about a registered health practitioner a ‘notification’. To make a complaint about a health practitioner see Make a complaint.

Make a complaint about Ahpra

Would you like to make a complaint about Ahpra? To make a complaint, please use the complaint form and follow the procedure detailed in the complaint handling policy. See Complaints about Ahpra.

Engaging with Ahpra

We ask that when you engage with us you do so in a respectful and safe manner. For more information about what we ask of you when you contact us please refer to Engaging with Ahpra.

Media contact

For all media enquiries: (03) 8708 9200. For all other enquiries, please call our Customer Service team on 1300 419 495.

Our media team is not able to answer questions from individual practitioners about their registration or renewal.

Social media

You can engage with us on twitter (@Ahpra). Please refer to Engaging with Ahpra on social media for more information about the type of information we can and can’t publish publicly, as well as the rules of how to interact with us via social media.

Visit us

You can submit your registration or make an enquiry in person at the following locations:

AHPRA Offices