This collection statement sets out how we collect, hold, use and disclose personal information to carry out functions required by law.
When you make a complaint (which we refer to as a notification), including through the online form or when you call us, we collect personal information in relation to the notification.
Personal information means information or opinion about an identified individual (or an individual who is reasonably identifiable).
If you do not provide us with your personal information, there may be some limitations to progressing the matter you notify us about (refer to the How to Submit a concern page for more information).
The personal information you provide when making a notification:
We may disclose the personal information you provide to:
National Boards and Ahpra are committed to protecting your personal and sensitive information in accordance with the Privacy Act. Where Ahpra uses third parties, we require the third parties to comply with the Privacy Act 1988 (Cth).
Where necessary, we may provide personal information about a notifier to the practitioner.
We will not disclose personal information about a notifier to the practitioner without your consent.
We accept notifications made anonymously or by using a false name (‘pseudonym’).
You can also ask that we do not disclose personal information about the notifier (including the notifier’s name) to the practitioner. We refer to this as a ‘confidential notification’.
There are limitations on progressing anonymous or confidential notifiers. You can read more about anonymous and confidential notifications on the How to Submit a concern page.
Ideally, anonymous or confidential notifications should be made by phone so we can check our understanding of the concerns being raised and also discuss with you any limitations we may face in progressing the matter.
1. Health Practitioner Regulation National Law, as in force in each state and territory (the National Law).