Using this site

System maintenance and security announcements

We are continually maintaining and improving our sites. Planned outages are regularly announced on our Web service announcements page.

In addition to this, from time-to-time we are required to change the functionality of our site in order to protect your information. Find out more about this on our Security alerts page.

System requirements

For the best experience using our site, we recommend you use the following software:

Browser Our websites and online services are optimised for Internet Explorer (version 10 or later).

If you are using an older version or different browser, please download the most recent version of Internet Explorer, available free from Microsoft.
PDF reader We recommend you use Adobe Reader to view our PDF documents. Adobe Reader is available as a free download from Adobe.
Sound and video player To play a sound or video recording on a Microsoft Windows-based computer, you can use Windows Media Player.

Privacy and online security

We understand that maintaining the security and privacy of your information is important to you. We are continually improving our systems and processes to guard your information.

Find out more

Browser cookies

In order to use our online services please ensure your web browser has cookies turned on.

We use cookies on our websites, with a view to providing you with sophisticated website experience. Some of our online services require cookies to work properly.

Information on cookies

When you visit websites, your computer receives and stores tiny files called cookies. 

A ‘cookie’, also known as an HTTP cookie, web cookie, Internet cookie, or browser cookie, is a small piece of data sent from a website and stored in your web browser while you are browsing a website. Every time you load the website, your browser sends the cookie back to the server to notify the website of your previous activity.

Cookies indicate to a website that a computer has been there before and can be used to record things such as what parts of a website or other websites have been visited from that computer.

In simpler terms, cookies allow us to personalise your web browsing experience by understanding your previous usage, including your access to services that we provide on our websites.

Report a website issue or provide feedback

Your feedback on any website issues you experience or your ideas for improving our sites are always welcome:

  • Submit a general enquiry on our web enquiry form, or
  • Call 1300 419 495 Monday to Friday, 9:00am – 5:00pm (Australian Eastern Standard Time)
  • From outside Australia call +61 3 9275 9009
Page reviewed 4/03/2020