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It can take up to 48 hours for your link to come from InstaID+. Remember to check your junk or spam folder.
If it’s not there, please make an online enquiry. This is the best way to request a new link.
Please do not contact InstaID+, they cannot send you a new link.
Once you’ve completed your identity check, InstaID+ will send us your results.
Your application tracker might not move immediately, because we could be waiting on other results such as criminal history or a certificate of good standing from another regulatory body, or we are in the process of assigning your application to a case officer.
Please do not contact InstaID+, they cannot resend your results.
Everyone applying for registration must go through an identity check. We do this using InstaID+, a secure independent provider.
After you submit your application, InstaID+ will email you a secure link to complete your proof of identity check online.
It can take up to 48 hours for your link to come from InstaID+.
When you get the link, you have 30 days to complete your identity check. If you don't complete it within 30 days, we will withdraw your application and refund your registration fee.
You can do the proof of identity check from your desktop with a web camera or using your mobile phone.
As part of the check, you'll be asked to take a selfie photo of your face with your photo ID and take photos of your identity documents. If you have changed your name, you will also need to provide evidence of this.
InstaID+ will check your documents in real-time for authenticity and tampering. Facial recognition and liveness test are completed, and your identity details are checked for validity against the databases held by the authorities that issued your documents.
If there are any follow up questions needed for your identity check, InstaID+ Customer Support will contact you directly.
If you do not receive your link after 48 hours, please check your junk or spam folder. If it’s not there, please contact us by making an online enquiry. This is the best way to request a new link.
Before you start your proof of identity check with InstaID+, make sure you have the right identity documents ready. You can find which documents you can use on this page.
If you are applying for registration from within Australia, you will need to show us documents to prove your identity. See below for examples of acceptable documents in each category.
Unless you give us a change of name document, we will register you using the name on your ‘commencement of identity’ document. This will also be the name published on the Register of practitioners.
If you are applying for registration from outside of Australia, you will need:
Unless you give us a change of name document, we will register you using the name on your passport. This will also be the name published on the Register of practitioners.
Yes. So long as you have the right identity documents, you can go through the proof of identity check with InstaID from anywhere in the world. If you pass the proof of identity check, meet all the other registration requirements and are considered suitable for registration, you can be registered while you are outside of Australia.
We no longer require applicants to present in person in Australia to do their identity check.
You do not need to have a visa to receive registration. You can use a visa as a form of identity to meet the proof of identity requirements. Overseas applicants who wish to work in Australia will need to obtain the relevant documents as outlined on the Australian Border Force website.
Yes, please let your Regulatory Officer know if you want to delay your registration start date and they will advise you if this is possible.
Your registration start date cannot be:
No, to be eligible for registration, you must either meet the proof of identity requirements for outside or within Australia, as outlined in the fact sheets.