Anyone can make a complaint about AHPRA, the Agency Management Committee or a National Board.
To make a complaint, please use the Complaint Form and follow the procedure detailed in the Complaint Handling Policy below.
AHPRA Complaint Handling Policy and Procedure (487 KB,PDF)
AHPRA Complaint Form (293 KB,PDF)
This Policy does not cover matters such as notifications (complaints) concerning health practitioners. There is a different process for making a notification about a health practitioner. A notification about a health practitioner can be made by following this link - Make a Notification.
The following communiqué provides further information about how complaints about AHPRA, the National Boards or the Agency Management Committee are handled.
Complaints about AHPRA, the National Boards or the Agency Management Committee (355 KB,PDF)
National Health Practitioner Ombudsman
Information about making a complaint to the National Health Practitioner Ombudsman is contained in the AHPRA Complaint Handling Policy and Procedure (487 KB,PDF).
The National Health Practitioner Ombudsman will only hear complaints that have already been lodged with AHPRA, and where AHPRA has been given a reasonable opportunity to resolve the complaint in accordance with the Policy.