Anyone can make a complaint about AHPRA, its staff, the Agency Management Committee, a Board or a Committee.
The information below explains the process if you wish to make either:
- a complaint about:
- decisions by AHPRA, a Board or Committee (except the outcome of a notification about a practitioner or the application of a National Standard in relation to a practitioner) and
- the behaviour of an AHPRA staff member or a Board or Committee member.
- a notification, by providing AHPRA with information about the professional conduct, professional performance or health of a registered health practitioner or student to the relevant National Board. Any person or organisation can make a notification if they believe that an individual health practitioner may be putting the public at risk.
Complaint handling procedure and form
The AHPRA Complaint Handling Policy and Procedure provides the information necessary to complete the AHPRA Complaint Form and lodge your complaint about AHPRA, its staff, a Board or Committee. This form does not cover notifications concerning health practitioners.
There is a different process for making a notification about a health practitioner. Further information can be found at this link - Make a Notification.
Complaints about health service providers or health systems should be directed to Health Complaints Entities (HCEs). Further information can be found at this link.
National Health Practitioner Ombudsman
Information about making a complaint to the National Health Practitioner Ombudsman is contained in the AHPRA Complaint Handling Policy and Procedure (487 KB,PDF).
The National Health Practitioner Ombudsman will usually only hear complaints that have already been lodged with AHPRA, and where AHPRA has been given a reasonable opportunity to resolve the complaint in accordance with the Policy.