You are in the right place if your concern is about the advertising of a registered health practitioner or the advertising of a regulated health service. Information on how to make a complaint about advertising can be found below.
However, if your concern is about the health, performance or conduct of a registered health practitioner or student, go to the ‘Concerned about a health practitioner?’ page on the Ahpra website for more information.
Examples of advertising complaints we can consider:
Examples of advertising complaints we can’t consider:
When completing the complaint form, please include as many details as possible. This helps us assess the complaint. You will be asked to provide information in the complaint form including:
Ahpra has a responsibility to protect the public. This means that we take all complaints received about advertising regulated health services seriously.
Any person or organisation can make a complaint to Ahpra if they have concerns about the advertising of a regulated health service. Advertising of regulated health services must not:
See advertising and the law and resources for advertisers for more information about the advertising requirements and how advertisers must comply with these requirements.
Breaches of the advertising requirements are criminal offences. To make a complaint about advertising, complete the criminal offences form below. Breaches of the advertising requirements that are assessed as a low risk or medium risk to the public may be managed by an administrative process, rather than through a court process.
Criminal offences form - Complaints about practice and title protections and advertising (552 KB,PDF)
You can also call Ahpra on 1300 419 495 for further information on making a complaint about advertising.
See how we manage advertising complaints for more information about the complaints process for breaches of the advertising requirements.
See reporting a criminal offence for more information about other criminal offences that can be reported to Ahpra, including: