How to move your account and set up your Ahpra portal
This information is for registered and previously registered health practitioners who already have an account with Ahpra.
If you’re a new applicant, or an authorised representative (who is not a registered health practitioner), learn how to create an account and set up your Ahpra portal.
Welcome to your new Ahpra portal
The new Ahpra portal is the central place where you can renew and manage your registration. The portal has a range of new features to make it easier to manage your registration including:
- new forms to make it quicker and easier to renew
- a personalised dashboard
- improved security through multifactor authentication.
Before you can renew your 2025 registration, you need to move your existing account to the new Ahpra portal.
Here’s what you need to do.
Before you get started
It should only take a few minutes to move your account, but there are a few steps you need to complete.
Once you start the move, you’ll also need to set up multifactor authentication to log in to your Ahpra portal.
Make sure you have the following ready before you start:
- your Ahpra username and password
- a laptop or desktop computer to set up your Ahpra portal
- an iOS or Android mobile phone with access to the App Store or Google Play store to download the Google Authenticator app
- your password for your Apple Account or Google Account.
How to move your account to the new portal
Watch our how to video and complete the following steps
Verify your details
- Click ‘Log in to Ahpra portal’ button on the Login page.
- Enter your current username.
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Your username is either a 10-digit number or your email address. You can find your 10-digit or email username on last year’s renewal reminder. If your username is an email address, and you don’t remember it - try using the email address you’ve received correspondence from us in the past.
If you still can’t login, contact us. Please note we are experiencing high volume of calls and there may be extended wait times.
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Your username is either a 10-digit number or your email address. You can find your 10-digit or email username on last year’s renewal reminder. If your username is an email address, and you don’t remember it - try using the email address you’ve received correspondence from us in the past.
- Enter your password. If you don’t know your password you can reset it.
- Click ‘Next’ to start the move.
- Enter your date of birth on the security check screen.
- If your username, password and date of birth match our records, you will get an email verification to the email we have on our records.
Verify your email
The email you use to verify your account will become your new username (if it isn’t your username already).
- Click OK if the email address we have on file is correct. Click ‘That’s not my email' if the email address is wrong. Enter your preferred email in the Update your email screen to update your username.
- Check your email for a verification email and click the link in the verification email. If the email is not in your inbox, check your junk or spam folder.
Once you’ve completed the first part of the move, you will be prompted to set up multifactor authentication.
Set up multifactor authentication
Multifactor authentication is an extra layer of security to protect your Ahpra account. You might also know it as two-step verification.
It means you need to use your password and the free Google Authenticator app every time you log in to your Ahpra portal.
Follow the on-screen steps to complete the set up. You can also view our videos and step-by-step guides to help you set up multifactor authentication.
Troubleshooting tips
We’re here to help, but we recommend checking the below troubleshooting tips before you contact us as we’re experiencing a high volume of calls and there may be extended wait times.
Your username is either a 10-digit number or the email address you used when you first set up your Ahpra account.
If you don’t know your username:
- Check your 2024 renewal reminder notice for the 10-digit number.
- Try using an email where you have received correspondence from us before. This could be a work email.
Your email must be unique to you to use the new Ahpra portal. If you’ve used a shared email in the past, you will need to update it to your unique email when you complete the move.
If you want to change your email username:
- You can change your log in username once you complete the move to the new Ahpra portal and set up multifactor authentication. To change it, log in go to Update my details and change your email.
- Your contact email is both your username and the email we’ll use to contact you.
As part of the move, you will receive a verification email with a link. If you don’t receive the email:
- Check you entered the correct email address registered with us.
- Check your junk or spam folder.
- Check the email you entered was correct.
- If you don’t remember your password, click ‘forgot my password’ on the login screen to get a password reset email. You may have to reset your password twice as part of the move.
- If you don’t get the password reset, check your junk or spam folder.
- The password reset email can take up to 10 minutes to come through. If you don’t receive it after 10 minutes, check that your email is the correct username. You may have a different email registered with Ahpra.
The Ahpra portal works best on a laptop or desktop device. If you’re having issues, try the following:
- Clear your browser cache and cookies.
- Make sure the device you are using meets the system requirements.
- Try using another browser – we recommend Google Chrome or Microsoft Edge.
- Try using another laptop or desktop computer.