Contact us

In this section:

Frequently Asked Questions
Make a web enquiry 
Call us
Translating and Interpreting service
Make a complaint about a health practitioner 
Make a complaint about AHPRA
Media contact
Social media
Visit us
AHPRA Offices

Frequently asked questions

For general enquiries and registration enquiries you can submit a query using our web enquiry form or call us (see below).

Make a web enquiry

Use the web enquiry form.

Call us

Within Australia call 1300 419 495

Opening hours: Monday to Friday 9:00am – 5:00pm (local time where you're calling from).

From outside Australia call +61 3 9285 3010

Opening hours: Monday to Friday 9:00am – 5:00pm (AEDT). 

Translating and Interpreting service

Interpreter symbol

If you are a non-English speaker or find it easier to speak in your own language you can use the Translating and Interpreting Service to speak to someone at Ahpra. It’s free for you to use this service, just call TIS National on 131 450 and ask them to call Ahpra on 1300 419 495.

You can also visit the TIS National website for translated information about the service TIS National provides.

National Relay Service

Ahpra welcomes calls through the National Relay Service (NRS) if you are deaf, have a hearing impairment and/or have a speech impairment. Choose your access option and provide our phone number (1300 419 495) when asked by the relay officer.

Make a complaint about a health practitioner

Do you have a concern or complaint about a health practitioner? Anyone can make a complaint about a health practitioner’s health, conduct, or performance. In the National Scheme, we call a complaint about a registered health practitioner a ‘notification’. To make a complaint about a health practitioner see Make a complaint.

Make a complaint about AHPRA

Would you like to make a complaint about AHPRA? To make a complaint, please use the complaint form and follow the procedure detailed in the complaint handling policy. See Complaints about AHPRA.

Media contact

For all media enquiries: (03) 8708 9200. For all other enquiries, please call our customer service team on 1300 419 495.

Our media team is not able to answer questions from individual practitioners about their registration or renewal.

Social media

You can engage with us on twitter (@AHPRA). Please refer to Engaging with AHPRA on social media for more information about the type of information we can and can’t publish publicly, as well as the rules of how to interact with us via social media.

Visit us

You can submit your registration or make an enquiry in person at the following locations:

AHPRA Offices

Australian Capital Territory

Street address:

Ground Floor
50 Blackall Street
Barton
ACT 2600

Mailing address:

AHPRA
GPO Box 9958
Canberra
ACT 2601

Opening Hours:

Please note: Our ACT office is temporarily closed, but Ahpra remains open. Please call us on 1300 419 495 or contact us online to make other arrangements.

New South Wales

Street address:

Level 51
680 George Street
Sydney
NSW 2000

Mailing address:

AHPRA
GPO Box 9958
Sydney
NSW 2001

Opening Hours:

Please note: Our NSW office is temporarily closed, but Ahpra remains open. Please call us on 1300 419 495 or contact us online to make other arrangements.

Northern Territory

Street address:

Level 5
22 Harry Chan Avenue
Darwin
NT 0800

Mailing address:

AHPRA
GPO Box 9958
Darwin
NT 0801

Opening Hours:

Please note: Our NT office is temporarily closed, but Ahpra remains open. Please call us on 1300 419 495 or contact us online to make other arrangements.

Queensland

Street address:

Level 4
192 Ann Street
Brisbane
QLD 4000

Mailing address:

AHPRA
GPO Box 9958
Brisbane
QLD 4001

Opening Hours:

Please note: Our Queensland office is temporarily closed, but Ahpra remains open. Please call us on 1300 419 495 or contact us online to make other arrangements.

South Australia

Street address:

Level 11
80 Grenfell Street
Adelaide
SA 5000

Mailing address:

AHPRA
GPO Box 9958
Adelaide
SA 5001

Opening Hours:

Please note: Our SA office is temporarily closed, but Ahpra remains open. Please call us on 1300 419 495 or contact us online to make other arrangements.

Tasmania

Street address:

Level 5
99 Bathurst Street
Hobart
TAS 7000

Mailing address:

AHPRA
GPO Box 9958
Hobart
TAS 7001

Opening Hours:

Please note: Our Tasmania office is temporarily closed, but Ahpra remains open. Please call us on 1300 419 495 or contact us online to make other arrangements.

Victoria

Street address:

Level 8
111 Bourke Street
Melbourne
VIC 3000

Mailing address:

AHPRA
GPO Box 9958
Melbourne
VIC 3001

Opening Hours:

Please note: Our Victoria office is temporarily closed, but Ahpra remains open. Please call us on 1300 419 495 or contact us online to make other arrangements.

Western Australia

Street address:

Level 1
541 Hay Street
Subiaco
WA 6008

Mailing address:

AHPRA
GPO Box 9958
Perth
WA 6001

Opening Hours:

Please note: Our WA office is temporarily closed, but Ahpra remains open. Please call us on 1300 419 495 or contact us online to make other arrangements.

National

Street address:

Level 7
111 Bourke Street
Melbourne
VIC 3000

Mailing address:

AHPRA
GPO Box 9958
Melbourne
VIC 3001
 
 
Page reviewed 20/11/2020