Contact us

Technical support and contact information

We’re sorry our phones are busy, we’re still here to help

We are currently dealing with high call volumes due to nursing and midwifery renewals. Nurses and midwives have until 15 June to renew without a late fee and stay registered until 30 June.

For account support we recommend trying the Ahpra portal help centre. For everything else you can make an online enquiry for a response within 2 business days.

Our office locations are closed to the public. If you need support, please submit a web enquiry.

Technical support for registered practitioners

Support for registered health practitioners in setting up your Ahpra portal, logging in and setting up multifactor authentication.

Ahpra portal help centre

Multifactor authentication

Step-by-step instructions on setting up your multifactor authentication.

Multifactor authentication

Technical support for new applicants

Support for graduates and internationally qualified health practitioners in creating a new Ahpra portal and setting up multifactor authentication.

Ahpra portal help centre

Need to send us something?

For registration applications supporting documents

Upload documents

For all other documents you can send via mail

Ahpra mailing addresses

Send us a message

For non-urgent registration support, account support, general questions or feedback, complete our online form.

Online enquiry

Hello multilingual

Translated information in community languages

Call us

Calling from within Australia?

Call Ahpra on 1300 419 495
Mon to Fri 9am – 5pm (local time)

From outside Australia?

Ahpra's international number
+61 3 9125 3010
Mon to Fri 9am – 5pm (AEST/AEDT)

Translating and Interpreting Service (TIS National)

Call TSI National on 131 450  (free service)

TIS National website

National Relay Service (NRS)

If you are deaf, or have a hearing or speech impairment, you can call us through the National Relay Service.

National Relay Service

Complaints, feedback and media enquires

PUBLIC SAFETY

Concerned about a health practitioner?

Some types of healthcare complaints are handled by different organisations.

Find the right place for your concern.

Unhappy with our service?

If you’re unhappy with our service or the way we’ve handled your complaint see Complaints about Ahpra.

Media enquiries

For all media requests visit the Ahpra media enquiries page.

Need to issue us a subpoena, warrant or other court order to produce documents?

For information to help if you need to issue or serve a subpoena, warrant or other court order (Process) on Ahpra or a National Board, see Subpoenas, warrants and other court orders to produce documents.