Australian Health Practitioner Regulation Agency
 

Make a complaint

complaint form icon

Are you in the right place?

Several different organisations manage health complaints. We want to be certain that you are in the right place.

If you are hoping for:

  • an apology or explanation,
  • access to your health records,
  • compensation or a refund, and/or 
  • an improvement for a hospital, clinic, pharmacy or community health service

it may be more appropriate to submit your complaint with a health complaints entity.

If you’re concerned about the health, conduct or performance of a registered health practitioner or student, click on the link below.

Please note: The online form has been designed for use in HTML5 compliant browsers (Internet Explorer 10 and newer). If you experience problems please upgrade your browser or call us on 1300 419 495.

You can also download and complete a PDF form (663 KB,PDF)

New South Wales and Queensland complaints and concerns

Making a complaint or raising a concern in NSW 

If you would like to make a complaint or raise a concern about a registered health practitioner or student in NSW, contact:

Making a complaint or raising a concern in Qld

If you would like to make a complaint or raise a concern about a registered health practitioner or student in Qld, you can contact the Office of the Health Ombudsman.

The Office of the Health Ombudsman (OHO) can be contacted via its website or by phoning 133 OHO (133 646).

Other health complaints organisations

There are a number of entities around Australia who are set up to receive complaints about health-related issues in Australia. They are referred to as ‘health complaints entities’.

Learn more about whether you should make a complaint to AHPRA or a health complaints entity. If you’re not sure, give us a call and we will help you work out where your complaint or concern needs to go.

Depending on which state or territory you are in, they can receive complaints or concerns about different aspects of health service provision.

A full list of agencies where you can make a complaint about a health service provider is available on our website. Find out more about health complaints entities.

Further information and support

We understand that making a complaint or raising a concern can be stressful. To help you we have published a list of support services for practitioners and the public and details of where you can find further information.

 
 
 
Page reviewed 16/03/2017