Planned Maintenance Our banking partner will perform essential maintenance from 3:30am to 7:00am on 4/12/2016 (Australian Eastern Daylight Time (AEDT)). AHPRA's account services, registration renewal for health practitioners, online graduate applications, financial transactions and other online services will be unavailable during this time. We apologise for any inconvenience.

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Australian Health Practitioner Regulation Agency
 

Make a complaint

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I want to complain or raise a concern about a registered health practitioner or student

Anyone can complain or raise a concern about a registered health practitioner or student. If you’re concerned about the health, conduct or performance of a registered health practitioner or student, let us know. Only registered health practitioners, employers and education providers need to make a mandatory notification (complaint or concern).

Please note: The Notification form (NOTF-00) is required to be opened using Adobe Acrobat Reader and may not display correctly in all browsers. For more information, please view the system requirements of this website.

New South Wales and Queensland complaints and concerns

Making a complaint or raising a concern in NSW 

If you would like to make a complaint or raise a concern about a registered health practitioner or student in NSW, contact:

Making a complaint or raising a concern in Qld

If you would like to make a complaint or raise a concern about a registered health practitioner or student in Qld, you can contact the Office of the Health Ombudsman.

The Office of the Health Ombudsman (OHO) can be contacted via its website or by phoning 133 OHO (133 646).

Other health complaints organisations

There are a number of entities around Australia who are set up to receive complaints about health-related issues in Australia. They are referred to as ‘health complaints entities’.

Learn more about whether you should make a complaint to AHPRA or a health complaints entity. If you’re not sure, give us a call and we will help you work out where your complaint or concern needs to go.

Depending on which state or territory you are in, they can receive complaints or concerns about different aspects of health service provision.

A full list of agencies where you can make a complaint about a health service provider is available on our website. Find out more about health complaints entities.

Further information and support

We understand that making a complaint or raising a concern can be stressful. To help you we have published a list of support services for practitioners and the public and details of where you can find further information.

 
 
 
Page reviewed 1/09/2016