Protecting everyone’s health and how to contact Ahpra as we move to work remotely

20 Mar 2020

Ahpra is in the process of moving some of its staff to be able to work remotely. As we make this shift the best and most efficient way to contact us is online using our make-an-enquiry page.

If you have already lodged an application with us you can contact your case officer, who will be able to advise the next step. This includes if you wish to provide documentation that we have requested.

Like many organisations we need to restrict some face-to-face interactions to protect us all and enable us to keep providing services. We want to do our bit to help ‘flatten the curve’ so our health system can cope and people get the care they need. Please don’t visit Ahpra if you are unwell or should be in self-isolation.

Ahpra takes the health of its visitors and staff very seriously. In the interest of public health, we ask that you do not enter any of our offices if you are unwell or have arrived from overseas since midnight Sunday 15 March 2020.

As directed by the Australian government, if you have arrived since then you are required to self-isolate for two weeks. This is to mitigate against the spread of the COVID-19 (coronavirus).

Ahpra staff will not provide face-to-face service to any person who should be self-isolating and will report any breaches of mandatory self-isolation requirements to the relevant health authority.

We also require that all visitors practise good hygiene as advised by the government and widely circulated.