Staff

Reset your password

If you’re an AHPRA staff member with remote access, you can reset your password from any computer by following the steps below.

Step 1

Make sure your mobile number is registered via the AHPRA intranet. If your mobile number is not registered, please contact our Service Desk.

Step 2

Go to the Dell One Identity Password Manager website. Enter your work email address (e.g. john.smith@ahpra.gov.au), complete the CAPTCHA (verifying you’re not a robot) and click OK.

Step 3

You will be sent a one-time token (a six digit number) to your registered mobile number. Enter the token in the 'Enter token response' field.

Step 4

You will now be able to enter in a new password. Once completed, you will receive an email from Dell One confirming that your password has changed.

Support

If you have any questions or require support with resetting your password, please contact our Service Desk.

 

 
 
Page reviewed 24/05/2018