You will be asked to enter your registered mobile number to receive a one-time token (a six-digit number) by SMS or a verification call.
If you chose ‘Text my mobile phone’ option, type in the SMS verification code and click ‘Next’.
If you chose ‘Call my mobile number’, you will receive a call from +18553308653 and will be asked to enter the pound (#) key.
You will now be able to enter a new password. Once completed, you will receive an email from Microsoft confirming that your password has changed.
If you chose the option to unlock your account, your account should now be unlocked.
Register or validate your mobile number
If you have any questions or require support with resetting your password, please contact the IT Service Desk on 03 8708 9292