Australian Health Practitioner Regulation Agency - Staff
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Reset your password or unlock account

If you’re an Ahpra staff member with remote access you can reset your password from any computer by following the steps below.

Step 1

Make sure your mobile number is registered. If you are unsure and/or need to update your mobile number, please follow the instructions under ‘Register or validate your mobile number’ below.

Step 2

Go to the following website to reset your password or unlock your account: Enter your full Ahpra login ID (e.g. [email protected]. Note this is your initial and surname, not your normal Ahpra email address), complete the CAPTCHA (verifying you’re not a robot) and click ‘Next’.

Step 3

You will get the option to reset your password (select ‘I forgot my password’) or unlock your account (choose ‘I know my password, but still can’t sign in’). Select the relevant option and click ‘Next’.

Step 4

You will be asked to enter your registered mobile number to receive a one-time token (a six-digit number) by SMS or a verification call. 

If you chose ‘Text my mobile phone’ option, type in the SMS verification code and click ‘Next’.

If you chose ‘Call my mobile number’, you will receive a call from +18553308653 and will be asked to enter the pound (#) key.

Step 5

You will now be able to enter a new password. Once completed, you will receive an email from Microsoft confirming that your password has changed.

If you chose the option to unlock your account, your account should now be unlocked.

Register or validate your mobile number

  1. Using your desktop or mobile device, use this link to setup two-factor authentication:
  2. Sign into your Ahpra account with your username (e.g. [email protected]) and Ahpra password.
  3. You will be asked for more information. Then click ‘Next’.
  4. Choose ‘Authentication phone’ from the drop-down list. 
  5. Type in your phone number, making sure the country code is set to Australia +61.
  6. Select ‘Send me a code by text message’.
  7. You will be sent a text message with a code from Microsoft. Enter the code and click ‘Verify’.
  8. The screen should update to say ’Verification successful’. You can click ‘Done’ and you will be set up for two-factor authentication.


If you have any questions or require support with resetting your password, please contact the IT Service Desk on 03 8708 9292

Page reviewed 22/07/2020