Do you have a complaint or a concern?
If your complaint is about a registered health practitioner, AHPRA and the National Boards may be able to do something to keep the public safe.
In the National Scheme, we call a complaint about a registered health practitioner a ‘notification’ except in Queensland where the word used is ‘complaint’ (from 1 July 2014). They are called notifications in the law because we are ‘notified’ about concerns or complaints, which AHPRA and the National Boards then manage.
The National Boards and AHPRA take every notification they receive seriously, as they are responsible for making sure that only practitioners who have the skills and qualifications to provide safe care are registered to practise.
Making a complaint in New South Wales and Queensland
There are different processes for making complaints in New South Wales and Queensland.
New South Wales
If you are a member of the public, you can contact:
If you are a health practitioner, employer or education provider and are making a mandatory notification required under the National Law, you should use the Notification Form - NOTF-00 and send this to AHPRA.
If your mandatory notification relates to a NSW practitioner, please send a copy of your notification to the NSW Health Professional Councils Authority on firstname.lastname@example.org.
If you find it difficult to fill out the form, or you need help or an interpreter, phone AHPRA on 1300 419 495 and ask to speak to a Notifications Officer.
From 1 July 2014 all complaints about Queensland health practitioners will be received by the Office of the Health Ombudsman (OHO). From 1 July 2014, if you have a complaint about the health, conduct or performance of a registered health practitioner, call 133 646 (133 OHO).
From this date, the Health Ombudsman will receive all complaints in relation to registered health practitioners and take responsibility for certain complaints handling functions that were previously undertaken by AHPRA in relation to Queensland-based health practitioners.
The Health Ombudsman is responsible for managing serious complaints relating to the health, conduct and performance of health practitioners, and will determine which complaints go to AHPRA and the national boards after assessing their severity. The Health Ombudsman must also report on the performance of AHPRA and the national boards in Queensland.
Complaints that were made to AHPRA or National Boards before 1 July 2014 will generally continue to be managed by AHPRA on behalf of National Boards.
For information about the closure of the Health Quality and Complaints Commission and the transition to the Office of the Health Ombudsman in Queensland, visit the Health Quality and Complaints Commission website.