We have published guides for people who make notifications and people who have notifications made about them. This section includes our publications and some frequently asked questions.
Guides and fact sheets
Please note: the following documents are being updated to include information about how notifications will work in Queensland from 1 July 2014.
From 1 July 2014, the Health Ombudsman will receive all complaints in relation to registered Queensland health practitioners and take responsibility for certain complaints handling functions that were previously undertaken by AHPRA.
For the community
These fact sheets have been prepared to provide information for practitioners or students who are the subject of a notification. Fact sheets for notifiers about different stages of the notifications process are currently being developed.
Frequently asked questions
No, the Board cannot deal with issues of compensation.
Sometimes notifiers do seek compensation for what has occurred. The health complaints entity in your state or territory can advise you about compensation, even if your concerns are being handled by AHPRA and the National Boards.
No, the Board cannot provide any advice about the health treatment you should seek or recommend which practitioners you should or could seek treatment from.
Under the National Law this is not possible. The role of the Board is to assess the concerns you have raised about the practitioner and take action to protect the public. The Board conducts this assessment and decides what to do as a result.
If you are not happy with our processes or you think our systems were not fair and robust, you can make a complaint to AHPRA. If you are not satisfied with our response, you can also make a complaint to the National Health Practitioners Ombudsman and Privacy Commissioner. The Ombudsman and Privacy Commissioner cannot overturn a decision of the Board but can review the process for managing the notification.
Information for practitioners and students about appeals is published in this section.
Each investigation is guided by the facts of the individual case. How long an investigation takes is influenced by a number of issues including how much evidence is available, whether we need to get other expert opinions and whether we are relying on information being provided by other people or organisations. Most straightforward investigations are completed within nine to 12 months.