25 Aug 2016
AHPRA and the National Boards’ joint submission to the Queensland Parliamentary Committee’s inquiry into the performance of the Queensland Health Ombudsman’s (OHO) functions has been published.
The current health service complaints management system has now been in operation in Queensland for just over two years. It was intended to introduce a better system for health complaints management with greater transparency and accountability and improved timeliness in achieving an outcome.
While there are strengths to be found in the current model, there are significant areas that require urgent attention and improvements that cannot be achieved without change.
The Boards and AHPRA identify key concerns supported by data and case studies:
Therefore, in our joint submission, AHPRA and the National Boards recommend specific changes be made to the model in Queensland.
If our recommendations are acted on, Queenslanders, through the Health Minister and Queensland Parliament, would be assured that our regulatory expertise and that of the OHO as an ombudsman and health complaints authority, is applied in the best possible way to protect the Queensland public. Our respective resources would be used more effectively as the unnecessary delays and duplication in our roles would be addressed.
A changed model would include the following features.
We remain committed to working with the OHO, the Queensland Government and the Health Minister to make the health complaints management system in Queensland work as efficiently and effectively as possible to protect the public in Queensland.
AHPRA and the National Boards will be providing evidence to the Queensland Parliamentary Committee inquiry at a public hearing on Wednesday 31 August.
Download a PDF of this Statement - Our recommendations to improve the Health Complaints Management System in Queensland (115 KB,PDF)